How can I arrange an exchange or store credit?
Simply visit our returns portal within 14 days of receiving your goods. If you would like to exchange your items, please confirm the style, size and colour you would like. You will also need to provide a pre-paid postal satchel.
Shipping fees will not be refunded or added to store credit values.
I cannot find anything I like to exchange my item for, what happens now?
You can obtain a store credit which is valid for 6 months.
In approved instances where a return is granted a 20% restocking fee may be charged to cover our costs, such as full shipping, merchant charges and handling costs.
Do I need an exchange reference number?
Yes, please include your return accepted email and order number with your return. This number ensure we can easily identify the exchange transaction.
Where do I send my items?
Our return address details will be provided automatically once your return is approved in our portal.
Please include a pre-paid postage satchel for all exchanges. Alternatively we can provide one for €9.95.
How long do I have to send my items back?
Returned items must be received by challengegipuzkoa within ten (10) days of approval. Items received outside this window will not be eligible for a store credit or exchange.
Can I exchange swimwear?
Swimwear can be exchanged providing protective stickers remain intact. Do not remove them until you are certain about your purchase.
When will my return be processed?
Exchanges and store credits will be processed within 72 business hours of receiving the item, you will receive email confirmation that this is complete.
All store credits or refunds (faulty items only) will exclude shipping charges.
My item is out of stock, what happens now?
challengegipuzkoa apologises for items that on a rare occasion are out of stock. We will advise you immediately and allow you the opportunity to cancel your order or help with an alternative product.